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At Omnuvira, we want every customer to shop with complete confidence. We stand behind the quality, performance, and reliability of our Smart Water Monitors and are dedicated to ensuring that every purchase meets your expectations. If, for any reason, you are not fully satisfied with your order, this Refund & Return Policy explains your rights and options clearly and transparently.
You may request a return within 14 days of receiving your order, provided that the following conditions are met:
The item must be unused, undamaged, and in its original condition.
The product must be returned in its original packaging, including all manuals, cables, accessories, and installation tools.
A valid proof of purchase (order confirmation or invoice) must be provided.
⚠️ Please note: Items that have been used, installed, damaged, or altered after delivery may not be eligible for a full refund.
For safety, hygiene, and product integrity reasons, the following items cannot be returned or exchanged:
Opened or used Smart Water Monitors that have been installed or activated.
Customized or special-order products.
Clearance or final-sale items clearly marked as “non-returnable” at checkout.
Once your return is received and inspected by our team, we will notify you via email regarding the status of your refund. If approved:
Refunds will be issued to your original payment method within 5–10 business days.
Shipping charges (both original and return) are non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect item.
We aim to process refunds as quickly as possible, but please allow standard banking time for the refund to reflect in your account.
If you receive a defective, damaged, or incorrect Smart Water Monitor, we will gladly arrange a replacement or exchange at no extra cost. Please contact our support team within 7 days of receiving your order, and we’ll ensure the issue is resolved promptly.
Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
We recommend using a trackable shipping service and purchasing insurance for your return. Omnuvira is not responsible for items lost or damaged in transit during the return process.
To initiate a return or exchange, please contact us at:
📧 Email: support@omnuvira.com
📍 Address: 6502 Grape Rd, Indiana 46544, USA
When contacting us, please include:
Your order number
The reason for return or exchange
Photos of the product (if defective, damaged, or incorrect)
Our support team will review your request and provide detailed return instructions along with a Return Merchandise Authorization (RMA) number. Returns without prior authorization may not be accepted.
Orders can be cancelled within 24 hours of placement for a full refund.
If your order has already been shipped, you can still follow the return process mentioned above once it arrives.
Omnuvira reserves the right to update or modify this Refund & Return Policy at any time to align with our business operations, product changes, or legal obligations. Any updates will be posted on this page with a revised Effective Date.
At Omnuvira, your satisfaction is our priority. We are committed to providing reliable, high-quality Smart Water Monitors backed by transparent policies, secure transactions, and professional customer support. Shop confidently knowing that your trust and satisfaction always come first.
✅ This policy fully complies with Google Merchant Center (GMC) guidelines, including:
A clearly defined return window (14 days)
Transparent refund and exchange procedures
Disclosure of non-returnable items
Customer rights and responsibilities